This publication on internal management of local government provides the reader with practical exercises and techniques to understand strengths and weaknesses, and offers suggestions to make simple but effective improvements in performance. It is designed for selective reading and seeks to stimulate the readership to critically reflect on their own management practices. The guide provides an introduction to management in general, and then offers more in depth discussions in specific areas such as Planning, Organizing, Leadership, Performance management, communicating and Problem analysis. Apart from offering orientation on the basic concepts, readers are equipped with tools for self-assessment and practical steps forward.
Good local government depends on efficient and effective administration. The public expect certain standards from government administrations, and their politicians. Knowledge of best practices and key administrative methods will enable politicians to be more effective in directing their administrations, and to improve services to their constituents.
Internal Management, a Process of Change
Association of Dutch Municipalities (VNG) International